Claims Canada



Capitalizing on Claims Data

June 1, 2015 Craig Harris, Freelance Writer

After initially focusing on underwriting and pricing, many insurance companies have expanded their view of data analytics to loss management. The claims handling process represents a rich area for data modeling tools that can provide better insight into everything from adjuster assignment and operational efficiency to fraud detection and subrogation. How does data analytics fit into the claims management process for insurers – and adjusters?


The Truth about Cats and Dogs

June 1, 2015 Insurance Institute of Canada

Pet insurance explained



April 1, 2015 Craig Harris, Freelance Writer

The notion that insurers can better control their claims/indemnity spend through streamlining, cost cutting and efficiency initiatives has gained momentum in Canada in recent years. Many insurance companies are finding ways to plug financial “leakage” in claims handling – a term not always popular with claims managers. Independent adjusters understand the reasons behind this focus on costs, but caution that a proper approach to claims adjudication should prevail.

Mary Allen, principal, InsightaaS
Feature Markets / Coverages

Location, Location

April 1, 2015 Mary Allen and Michael O'Neil, principals, InsightaaS

New technologies, such as location-based intelligence, are helping insurers mitigate catastrophe risk.


Insurers need to tell clients about flood exclusions: EY

April 1, 2014 by Claims Canada

Canadian property & casualty insurance carriers need to work with government to determine how areas at risk of flooding can be insured, and they also need to “draw policyholders’ attention to exclusions,” suggests a report on the Canadian p&c insurance


Insurers, non-profits join forces on building resilient cities

December 1, 2013 by Claims Canada

A group of non-profit and industry organizations have launched a new set of resources that identifies priorities for the insurance industry and cities to build resilience against climate change. “The Building Climate Resilience in Cities” resources were developed through a

Fred Plant, president, Plant Hope Adjusters Ltd.

Understanding Lloyd’s

August 1, 2013 Fred Plant

Many adjusters think they know the Lloyd’s of London insurance market – but how deep does their knowledge run? How much do they need to understand to participate in this dynamic insurance entity?

Tammie Norn
Feature Legal

The MIG’s Grey Area

April 1, 2013 Tammie Norn

A recent decision raises questions on what is – and what isn’t – included in the Minor Injury Guideline (MIG)

Daniel Strigberger
Feature Legal

What exactly is an “Accident?”

April 1, 2013 Daniel Strigberger

Conflicting decisions have made the interpretation about as clear as mud

Feature Associations

Government pledges $53 billion for infrastructure

April 1, 2013 by Claims Canada

The federal government has allocated $53.5 billion over the next decade for infrastructure across the country, a move that Insurance Bureau of Canada (IBC) has commended. In the 2013 budget, the Conservative government set out the amount for provincial, territorial

Darcy Merkur
Feature Legal

The Other Side of the Fence

April 1, 2013 Darcy Merkur

One lawyer argues that Independent Medical Exams are often unnecessary

Feature Earnings / Ratings

Industry posts solid premium growth, lower combined ratio

April 1, 2013 by Claims Canada

The Canadian property and casualty insurance market saw substantial growth in premiums in 2012, largely because of growth in personal lines, including improvement in Ontario auto results, according to preliminary data from MSA Research. The industry’s combined ratio for the